Liability Issues in the 9-1-1 Center

Course Hours: 8.0 Hours

Course Description

9-1-1 center personnel face exposure to legal liability both inside and outside the workplace. While some of this is unavoidable due to the nature of the job, training and illustration of potential pitfalls can serve to minimize potential risk. Drawn from real-world experiences, this course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability. Attendees will hear about the concepts underlying legal terms like "liability,? "damages,? and "immunity.?

Lessons learned from court cases will be used to provide examples of procedural violations that formed the basis of lawsuits against PSAPs. Finally, the concept of privacy in the dispatch center will be evaluated from a constitutional perspective and in light of the many rules governing the confidentiality of medical information.

Prerequisites

Ga. POST Communications Officer certification.

Who Should Attend

GA POST Certified Communications Officers  

Special Notes

This course is only open to communications officers who are certified by Georgia POST Council and are employed by a Georgia Emergency Communications Center designated as a primary PSAP.

This course is being paid for through Next Generation 911 Block Grants administered by the Georgia Emergency Communications Authority. Once accepted, students will receive a link to register directly with NENA. Put "GECA" in the PO number field to avoid being billed. NENA will invoice GECA directly, and the students tuition will be deducted from the agency's Block Grant allotment.

Start Date End Date Location (Hover for more information) Time Course Number Status
11/01/2021 11/01/2021 Bacon County 911 08:30 a.m. to 05:00 p.m. ITCT21477 Register
01/25/2022 01/25/2022 Henry County 911 08:30 a.m. to 05:00 p.m. TBA Coming Soon