Change Management in 9-1-1

Course Hours: 8.0 Hours

Course Description

Next Generation 9-1-1 has spurred a   need for change management. In an industry where technology is changing rapidly, it is vital that we ensure telecommunicators understand the change that they will inevitably encounter and provide everyone on the team with the tools needed to make the change effective. Managing the people through the change is a vital part of any successful implementation. It is not just technology changing or implementing procedures, protocols, to new management processes. 

This course provides the attendee with basic strategies for dealing with change. The course also provides you with ideas about how to effectively and successfully manage change within your organization.


GA POST Communications Officers certification.

Who Should Attend

GA POST Certified Communications Officers  

Special Notes

This course is only open to communications officers who are certified by Georgia POST Council and are employed by a Georgia Emergency Communications Center designated as a primary PSAP.

This course is being paid for through Next Generation 911 Block Grants administered by the Georgia Emergency Communications Authority. Once accepted, students will receive a link to register directly with NENA. The students tuition will be deducted from the agency's Block Grant allotment.

Start Date End Date Location (Hover for more information) Time Course Number Status
01/28/2022 01/28/2022 Henry County 911 08:30 a.m. to 05:00 p.m. ITCT22010 Register