Enhanced Caller Management
Course Hours: 8.0 Hours
NENA's Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here. This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.
Ga. POST Communications Officer certification.
Who Should Attend
This course is appropriate for public safety communications professionals of all ranks.
This course is only open to communications officers who are certified by Georgia POST Council and are employed by a Georgia Emergency Communications Center designated as a primary PSAP.
|Start Date||End Date||Location (Hover for more information)||Time||Course Number||Status|
|11/03/2021||11/03/2021||Bacon County 911||08:30 a.m. to 05:00 p.m.||ITCT21479||Register|
|01/24/2022||01/24/2022||Henry County 911||08:30 a.m. to 05:00 p.m.||TBA||Coming Soon|