Preventing Telecommunicator Tunnel Vision

Course Hours: 8.0 Hours

Course Description

In this course, participants identify and discuss common problem areas that Telecommunicators experience in the performance of their duties. Students will learn tips and tools that help identify and correct problems to ensure you and your team members succeed. Whether it's in-the-moment issues like freezing up when CAD doesn?t work or when addresses do not validate, or systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you'll get the training resources you need to get (and keep) your call takers performing at their very best.

Prerequisites

Georgia POST Communications Officer Certification.

Who Should Attend

This course is appropriate for communications officials of all ranks.

Special Notes

This course is only open to communications officers who are certified by Georgia POST Council and are employed by a Georgia Emergency Communications Center designated as a primary PSAP. 


 This course is being paid for through Next Generation 911 Block Grants administered by the Georgia Emergency Communications Authority. Once accepted, students will receive a link to register directly with NENA. Put "GECA" in the PO number field to avoid being billed. NENA will invoice GECA directly, and the students tuition will be deducted from the agency's Block Grant allotment.

Start Date End Date Location (Hover for more information) Time Course Number Status
10/19/2021 10/19/2021 Bartow County 911 08:30 a.m. to 05:00 p.m. ITCT21471 Register