Quality Assurance: Achieving QA/QI in the PSAP

Course Hours: 8.0 Hours

Course Description

The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as a whole, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload, constant changes within the PSAP, changes in technology, as well as customer expectations. This class discusses the joint NENA/APCO Standard and focuses on the establishment of a quality improvement program for public safety communications personnel. NENA's Quality Assurance: Achieving QA/QI in the PSAP is an 8-hour course designed to emphasize the importance of a quality improvement program with a focus on quality assurance reviews as a main tenant of the process.


Georgia POST Communications Officer certification.

Who Should Attend

This course is appropriate for communications professionals of all ranks.

Special Notes

This course is only open to communications officers who are certified by Georgia POST Council and are employed by a Georgia Emergency Communications Center designated as a primary PSAP. This course is being paid for through Next Generation 911 Block Grants administered by the Georgia Emergency Communications Authority. Once accepted, students will receive a link to register directly with NENA. The students tuition will be deducted from the agency's Block Grant allotment.

Start Date End Date Location (Hover for more information) Time Course Number Status
01/27/2022 01/27/2022 Henry County 911 08:30 a.m. to 05:00 p.m. ITCT22009 Register