Quality Assurance: Achieving QA/QI in the PSAP
Course Hours: 8.0 Hours
The duties and responsibilities of those who serve our communities by accepting and processing emergency calls from the public have grown exponentially over recent years. The industry, as a whole, is challenged by the type and nature of the calls received. Factors that affect the quality of service received are the heavy workload, constant changes within the PSAP, changes in technology, as well as customer expectations. This class discusses the joint NENA/APCO Standard 22.214.171.1245 and focuses on the establishment of a quality improvement program for public safety communications personnel.
Georgia POST Communications Officer certification.
Who Should Attend
This course is appropriate for communications professionals of all ranks.
|Start Date||End Date||Location (Hover for more information)||Time||Course Number||Status|
|10/18/2021||10/18/2021||Bartow County 911||08:30 a.m. to 05:00 p.m.||ITCT21475||Register|
|01/27/2022||01/27/2022||Henry County 911||08:30 a.m. to 05:00 p.m.||TBA||Coming Soon|