Bullying & Negativity in the Communications Center
Course Hours: 8.0 Hours
By its very nature, public safety telecommunications is a complicated and stressful endeavor. To support telecommunicators in their daily functions. This course on Bullying and Negativity in the Communications Center examines how bullying occurs and how to combat the issue. The eight-hour course explores the nature of the problem, its impact on people and organizations, corrective actions that can be taken, and steps to foster and maintain civility in the communications center. Topics include behavior associate with bullying, the impact of bullying on individuals, the impact on Communications Center Operations, management's responsibility to act, civility and incivility in the workplace, overcoming incivility and cultivating civility, conflict resolution, and more.
Student must be a GA. POST Certified Communications Officer employed by a Georgia Agency identified by the Georgia Emergency Communications Authority as a primary PSAP.
|Start Date||End Date||Location (Hover for more information)||Time||Course Number||Status|
|12/15/2021||12/15/2021||GPSTC, ATHENS||08:00 a.m. to 05:00 p.m.||ITCT21549||Register|