Communications Center Supervisor Course

Course Hours: 24.0 Hours

Course Description

Perhaps the greatest challenge in preparing supervisors is helping them develop a new point of view that relates the work in front of them to a wider perspective of how their work fits together with the work of everybody else in the agency to move the mission forward. This course, delivered by the APCO Institute, provides supervisory training designed specifically for Communications Center Supervisors and candidates who are moving into supervisory roles. Topics include the role of the communications supervisor, the evolution of the supervisory mindset, skills for supervisory success, the supervisor as a leader, the supervisor as management, and communicating as a supervisor.


Student must be employed by a Georgia Agency as a GA. POST Certified Communications Officer, and have completed a formal Communications Training Officer program (or have a working knowledge of: APCO ANS and APCO ANS 3.102.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met.

Who Should Attend

GA. POST Certified Communications Officers who have completed a Communications Training Officer Course.

Special Notes

This course is only open to communications officers who are certified by Ga. POST Council and are employed by a Georgia Emergency Communications Center designated as a primary PSAP.

Students should have access to their agency?s policies and procedures as a resource to use in class.

Recertification Requirements:
APCO certified CCSs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Communications Center Supervisor 5th Ed., Version 1 course. Recertification requires ongoing continuing education.

This course is being paid for through Next Generation 911 Block Grants administered by the Georgia Emergency Communications Authority. Once accepted, students will receive a link to register directly with APCO. Put "GECA" in the PO number field to avoid being billed. APCO will invoice GECA directly, and the students tuition will be deducted from the agency's Block Grant allotment.

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