Georgia 911 Directors' Academy

Course Hours: 40.0 Hours

Course Description

Emergency Communication Centers are constantly evolving. New and emerging technologies, staffing issues, and increased awareness of the role of 9-1-1 in public safety present new challenges to 9-1-1 Directors around the country. This course will provide Georgia 9-1-1 Directors with the tools they need to lead people, manage systems, and meet local, state, and federal requirements by applying national best practices to their individual situations. Topics include: The Role of Emergency Communications in Georgia, Leadership Development and Professional Competence, Agency Operations Management, ECC Technology, Personnel and Human Resource Program Management, and Finance and Budget. 


Student must currently serve in the role of an Emergency Communications Center director or be approved to attend by the Georgia Emergency Communications Authority. Prior to attending the course, students must provide proof of having completed courses IS-100, IS-700, and IS-800. 

Who Should Attend

911 Directors and Managers who work for local and state emergency communications centers.

Special Notes

Students must bring a laptop with Windows or Apple IOS to complete classroom and homework assignments for this course.

During the course, students will be required to complete a number of short, online courses and webinars available through either the Georgia Public Safety Training Center, the Federal Emergency Management Agency?s Emergency Management Institute, the National 911 Program Office, or another third-party vendor. These courses include FEMA ISD-1300 ?Introduction to Continuity of Operations,? ?Mental and Emotional Wellness,? ?911 DataPath,? and "Workforce Optimization: What Every PSAP Leader Needs to Know,? which is optional.

FEMA ISD-1300 ?Introduction to Continuity of Operations? is an online course offered by the Federal Emergency Management Agency. Students must complete that class after being accepted to the course, but before reporting to class on the first day. ?Mental and Emotional Wellness? is an online course offered by the Georgia Public Safety Training Center. Students will be provided access to that course after being accepted to the course and must complete it prior to the 4th day of class.

Start Date End Date Location (Hover for more information) Time Course Number Status
09/27/2021 10/01/2021 GPSTC, FORSYTH 08:00 a.m. to 05:00 p.m. ITCA21403 Register
11/29/2021 12/03/2021 GPSTC, FORSYTH 08:00 a.m. to 05:00 p.m. ITCA21466 Register