COVID-19 and How it Affects Telecommunicators

Course Hours: 1.0 Hours

Course Description

The outbreak of a global pandemic has challenged the public safety community in ways never imagined. An shift in the type of calls being received, and the health risks that threaten every individual is, including Public-Safety Telecommunicators, demands a clear understanding of the novel coronavirus disease 2019 (COVID-19), and effective strategies to respond to this unique crisis.


This course is designed to provide telecommunicators with information about COVID-19, telecommunicator self-care, and  guidelines on effective telephone communication strategies for callers in crisis.

Who Should Attend

While this course is designed for Public Safety Telecommunicators, public safety professionals in all disciplines will find the information helpful.

Start Date End Date Location (Hover for more information) Time Course Number Status
07/01/2020 07/31/2020 ONLINE ITCW20456 Register