Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators

Course Hours: 24.0 Hours

Course Description

The Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators is a blended learning course that is designed to present telecommunicators with advanced training in handling crisis calls involving consumers with mental illnesses, neurodevelopmental disabilities, and/or who are suicidal. Online components of this course include, but are not limited to, topics such as the Memphis CIT model, stigma, mental health disorders, mental health resources, suicide intervention, de-escalation, effective telephone communications strategies, effective radio dispatch techniques, and telecommunicator self-care. During the classroom portion, there will be a "In Our Own Voice" presentation with a consumer presenting their journey, as well as a variety of practical exercises, and followed by a scenario-based performance examination.  While this course is a companion course to the Georgia Crisis Intervention Team Training course for law enforcement officers, it is specifically designed for 9-1-1 telecommunicators who are the "first", first responders.

Prerequisites

Students who work for state and local 911 centers/public safety answering points (PSAPs), as defined in OCGA 35-8-23, must be POST-certified communications officers to attend this course. Federal and military emergency communications/911 officers within Georgia, who are not currently required to be certified under OCGA 35-8-23, may attend this training on a space available, tuition basis.

Special Notes

Because this course is a blended course, students will have the first two weeks of each course date to access and complete the 8 hours of online training. All online course modules must be completed within the two-week time frame but do not have to be completed all at one time. After completion of the online training, students will report to the classroom training, at the location specified in the offering announcement, for the last two days of class. The classroom portion consists of two days (8 am - 5 pm) of interactive classroom-based training.

Start Date End Date Location (Hover for more information) Time Course Number Status
06/17/2019 07/02/2019 ONLINE/Univ of N Georgia PD (Dahlonega) 08:00 a.m. to 05:00 p.m. LCIL19119 Register
07/08/2019 07/23/2019 ONLINE/Univ of Georgia PD 08:00 a.m. to 05:00 p.m. LCIL19114 Register
07/15/2019 07/30/2019 ONLINE/Glynn County 911 08:00 a.m. to 05:00 p.m. LCIL19120 Register
08/19/2019 09/05/2019 ONLINE/Toombs County 911 08:00 a.m. to 05:00 p.m. LCIL19144 Register
08/26/2019 09/12/2019 ONLINE/Toombs County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
09/09/2019 09/24/2019 ONLINE/Univ of N Georgia (Oakwood) 08:00 a.m. to 05:00 p.m. TBA Coming Soon
09/16/2019 10/01/2019 ONLINE/Colquitt County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
09/23/2019 10/08/2019 ONLINE/White County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
09/30/2019 10/16/2019 ONLINE/Rockdale County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
10/07/2019 10/25/2019 ONLINE/Rockdale County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
10/07/2019 10/23/2019 ONLINE/Rockdale County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
10/21/2019 11/05/2019 ONLINE/Fayette County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
10/28/2019 11/13/2019 ONLINE/Smyrna 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
10/28/2019 11/15/2019 ONLINE/Chamblee 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
11/04/2019 11/19/2019 ONLINE/Roswell 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
11/04/2019 11/22/2019 ONLINE/Towns County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
11/18/2019 12/05/2019 ONLINE/Roswell 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
12/02/2019 12/17/2019 ONLINE/Chamblee 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
12/23/2019 01/07/2020 Houston County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
12/23/2019 01/09/2020 Houston County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
12/30/2019 01/14/2020 ONLINE/Augusta Univ 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
01/06/2020 01/21/2020 ONLINE/Alpharetta 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
01/13/2020 02/06/2020 ONLINE/Laurens County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon
01/13/2020 01/30/2020 ONLINE/Laurens County 911 08:00 a.m. to 05:00 p.m. TBA Coming Soon