Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators

Course Hours: 20.0 Hours

Course Description

The Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators is an interactive blended learning course that is designed to present telecommunicators with advanced training in handling crisis calls involving consumers with mental illnesses, neurodevelopmental disabilities, and/or who are suicidal.  Components of this course include, but are not limited to, topics such as the CIT Memphis Model, stigma, mental health disorders, mental health resources, suicide intervention, de-escalation, effective telephone communications strategies, effective radio dispatch techniques, and telecommunicator self-care. 

Students will view a video presentation depicting what it is like to live with a mental illness, and participate in a variety of practical exercises, followed by an in-class performance examination. While this course is a companion course to the Georgia Crisis Intervention Team Training course for law enforcement officers, it is specifically designed for 9-1-1 telecommunicators who are the "first," first responders.

Prerequisites

Priority acceptance will be granted to telecommunicators who work for state and local 911 centers/emergency communications centers, and are POST-certified communications officers, in compliance with O.C.G.A. 35-8-23 to attend this course.

Federal and military emergency communications/911 officers within Georgia, who are not currently required to be certified under O.C.G.A. 35-8-23, may attend this training on a space available, tuition basis. 911 Directors, who are not mandated to train under O.C.G.A. 35-8-23, may also attend this training on a space available basis.

Who Should Attend

This course should be attended by all Public Safety Telecommunicators.

Special Notes

Because this course is an interactive blended course, students will have one week to access and complete the 4.5 hours of online training. All online course modules must be completed within the one-week time frame but do not have to be completed all at one time. The student will then attend the final two days of the course, in-person at the location indicated. THE COMPLETION OF THE ONLINE PORTION OF THIS COURSE IS REQUIRED PRIOR TO ATTENDING IN-PERSON TRAINING. 

The agency maximum is two (2) students each class offering. No more than two (2) students per agency will be accepted (with the exception of the hosting agency).

Students MUST log into the online classroom on the first day of the course to complete the Student Code of Ethics acknowledgement form and the student introduction post. If not completed by 11:59 p.m., on the first day of class, the student will be locked out of the course, and will not be able to continue. For record purposes, students who fail to log into the online classroom before 11:59 p.m. on the first day of class will be designated as a no show. 

Start Date End Date Location (Hover for more information) Time Course Number Status
05/14/2024 05/22/2024 Washington County SO
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 05/21/24 & 05/22/24.
LPAL24636
05/15/2024 05/23/2024 Heritage Park at the Jason T. Harper Building Classroom B
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 05/22/24 & 05/23/24.
LPAL24498
05/21/2024 05/29/2024 University of North Georgia Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 05/28/24 & 05/29/24.
LPAL24436 Register
05/27/2024 06/04/2024 Worth County Community Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 06/03/24 & 06/04/24.
LPAL24449 Register
05/30/2024 06/07/2024 Duluth Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 06/06/24 & 06/07/24.
LPAL24642 Register
06/05/2024 06/13/2024 Berrien County AG Services Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 06/12/24 & 06/13/24.
LPAL24473 Register
07/02/2024 07/10/2024 Tift County Department of Public Safety
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 07/09/24 & 07/10/24.
LPAL24561 Register
07/08/2024 07/16/2024 Clayton County Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 07/15/24 & 07/16/24 in the Community Room.
LPAL24575 Register
07/10/2024 07/18/2024 Clayton County Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 07/17/24 & 07/18/24 in the Community Room.
LPAL24586 Register
07/22/2024 07/30/2024 Hall County Emergency Services Complex
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 07/29/24 & 07/30/24.
LPAL24616 Register
08/06/2024 08/14/2024 Ben Robertson Community Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 08/12/24 & 08/14/24.
LPAL24656 Register
08/13/2024 08/21/2024 Forsyth County Public Safety Complex
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 08/20/24 & 08/21/24.
LPAL24686 Register
08/15/2024 08/23/2024 Forsyth County Public Safety Complex
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 08/22/24 & 08/23/24.
LPAL24697 Register
08/28/2024 09/05/2024 Columbus Public Safety Building
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 09/04/24 & 09/05/24. Be aware that the address may show up as 510 E 10th St. on GPS app searches.
TBA Coming Soon
09/03/2024 09/11/2024 Tift County Department of Public Safety
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 09/10/24 & 09/11/24.
TBA Coming Soon
09/10/2024 09/18/2024 Oakland Library
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 09/17/24 & 09/18/24.
TBA Coming Soon
09/17/2024 09/25/2024 Turner County Sheriff
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 09/24/24 & 09/25/24.
TBA Coming Soon
09/25/2024 10/03/2024 Bainbridge Public Safety Training Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/02/24 & 10/03/24.
TBA Coming Soon
10/07/2024 10/15/2024 Carroll County E-911
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/14/24 & 10/15/24. The building sits way back off the roadway. There is a sign at the bottom of the hill at Newnan Road and Hwy 166 Bypass that reads: Carroll County Agriculture Extension. There is a driveway at the bottom of that hill. You will turn up that driveway like you are going to the AG Center. Pass that building and the stable area behind it, come all the way up to the top of the hill and there is a sign that reads Carroll County E-911 EMA Center.
TBA Coming Soon
10/09/2024 10/17/2024 Carroll County E-911
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/16/24 & 10/17/24. The building sits way back off the roadway. There is a sign at the bottom of the hill at Newnan Road and Hwy 166 Bypass that reads: Carroll County Agriculture Extension. There is a driveway at the bottom of that hill. You will turn up that driveway like you are going to the AG Center. Pass that building and the stable area behind it, come all the way up to the top of the hill and there is a sign that reads Carroll County E-911 EMA Center.
TBA Coming Soon
10/15/2024 10/23/2024 Lowndes County EOC
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/22/24 & 10/23/24.
TBA Coming Soon
10/29/2024 11/06/2024 Habersham EMA
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 11/05/24 & 11/06/24.
TBA Coming Soon
11/06/2024 11/14/2024 Tybee Island Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place in the Tybee Island Police Department Courtroom on the dates of 11/13/24 & 11/14/24.
TBA Coming Soon
11/13/2024 11/21/2024 Oconee County Emergency Operations Center
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 11/20/24 & 11/21/24.
TBA Coming Soon
11/26/2024 12/04/2024 Bryan County E911
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 12/03/24 & 12/04/24.
TBA Coming Soon
12/03/2024 12/10/2024 Houston County 911 Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/10/24 & 12/11/24.
TBA Coming Soon
12/05/2024 12/13/2024 Houston County 911 Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/12/24 & 12/13/24.
TBA Coming Soon
12/09/2024 12/17/2024 Gwinnett Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/16/24 & 12/17/24.
TBA Coming Soon
12/11/2024 12/19/2024 Gwinnett Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/18/24 & 12/19/24.
TBA Coming Soon
12/30/2024 01/07/2025 Ware County Public Safety Communications Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 01/06/25 & 01/07/25.
TBA Coming Soon