Course Details

Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators

Course Hours: 14.0 Hours

Course Description

The Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators is an interactive online learning course that is designed to present telecommunicators with advanced training in handling crisis calls involving consumers with mental illnesses, neurodevelopmental disabilities, and/or who are suicidal. Online components of this course include, but are not limited to, topics such as the CIT Memphis Model, stigma, mental health disorders, mental health resources, suicide intervention, de-escalation, effective telephone communications strategies, effective radio dispatch techniques, and telecommunicator self-care. 

Prerequisites

Telecommunicators who work for state and local 911 centers/public safety answering points (PSAPs), as defined in O.C.G.A. 35-8-23, must be POST-certified communications officers to attend this course. 

Who Should Attend

Public Safety Telecommunicators

Special Notes

Because this course is an interactive online course, students will have two weeks of each course date to access and complete the 14 hours of online training. All online course modules must be completed within the two-week time frame but do not have to be completed all at one time.  Additionally, the agency maximum is two (2) students each class offering. No more than two (2) students per agency will be accepted.

Students MUST log into the online classroom on the first day of the course to complete the Student Code of Ethics acknowledgement form and the student introduction post. If not completed by 11:30 p.m., on the first day of class, the student will be locked out of the course, and will not be able to continue. For record purposes, students who fail to log into the online classroom before 11:30 p.m. on the first day of class will be designated as a no show.