Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators
Course Hours: 20.0 Hours
Course Description
The Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators is an interactive blended learning course that is designed to present telecommunicators with advanced training in handling crisis calls involving consumers with mental illnesses, neurodevelopmental disabilities, and/or who are suicidal. Components of this course include, but are not limited to, topics such as the CIT Memphis Model, stigma, mental health disorders, mental health resources, suicide intervention, de-escalation, effective telephone communications strategies, effective radio dispatch techniques, and telecommunicator self-care.
Students will view a video presentation depicting what it is like to live with a mental illness, and participate in a variety of practical exercises, followed by an in-class performance examination. While this course is a companion course to the Georgia Crisis Intervention Team Training course for law enforcement officers, it is specifically designed for 9-1-1 telecommunicators who are the "first," first responders.
Prerequisites
Priority acceptance will be granted to telecommunicators who work for state and local 911 centers/emergency communications centers, and are POST-certified communications officers, in compliance with O.C.G.A. 35-8-23 to attend this course.
Federal and military emergency communications/911 officers within Georgia, who are not currently required to be certified under O.C.G.A. 35-8-23, may attend this training on a space available, tuition basis. 911 Directors, who are not mandated to train under O.C.G.A. 35-8-23, may also attend this training on a space available basis.
Who Should Attend
This course should be attended by all Public Safety Telecommunicators.
Special Notes
Because this course is an interactive blended course, students will have one week to access and complete the 4.5 hours of online training. All online course modules must be completed within the one-week time frame but do not have to be completed all at one time. The student will then attend the final two days of the course, in-person at the location indicated. THE COMPLETION OF THE ONLINE PORTION OF THIS COURSE IS REQUIRED PRIOR TO ATTENDING IN-PERSON TRAINING.
| Start Date | End Date | Location (Hover for more information) | Time | Course Number | Status |
|---|---|---|---|---|---|
| 05/14/2025 | 05/22/2025 | Gwinnett Police Department | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 05/21/25 & 05/22/25. |
FFAL25308 | Closed |
| 05/21/2025 | 05/29/2025 | Gwinnett Police Department | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 05/28/25 & 05/29/25. |
FFAL25341 | Register |
| 07/01/2025 | 07/09/2025 | AFCEMA Logistics Divisions Conference Room 1 | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 07/08/25 & 07/09/25. |
FFAL25465 | Register |
| 07/09/2025 | 07/17/2025 | Carroll County E-911 | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 07/16/25 & 07/17/25. |
FFAL25508 | Register |
| 07/16/2025 | 07/24/2025 | Monroe County Sheriffs Office Training Building | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 07/23/25 & 07/24/25. |
FFAL25522 | Register |
| 07/22/2025 | 07/30/2025 | Georgia Tech Police Department | This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 07/29/25 & 07/30/25 in the Georgia Tech Police Department Community Room. |
FFAL25533 | Register |
| 08/05/2025 | 08/13/2025 | Roswell-Alpharetta Public Safety Training Center (RAPSTC) | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 08/12/25 & 08/13/25. |
FFAL25583 | Register |
| 08/12/2025 | 08/20/2025 | Marta Police Department | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 08/19/25 & 08/20/25. |
FFAL25625 | Register |
| 08/18/2025 | 08/26/2025 | Madison County Sheriffs Office Training Center | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 08/25/25 & 08/26/25. |
TBA | Coming Soon |
| 08/20/2025 | 08/28/2025 | Madison County Sheriffs Office Training Center | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 08/27/25 & 08/28/25. |
TBA | Coming Soon |
| 09/10/2025 | 09/18/2025 | Paulding Northwest Airport | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 09/17/25 & 09/18/25. |
TBA | Coming Soon |
| 09/22/2025 | 09/30/2025 | Coweta County 911/EMA | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 09/29/25 & 09/30/25 |
TBA | Register |
| 09/24/2025 | 10/02/2025 | Coweta County 911/EMA | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/01/25 & 10/02/25. |
TBA | Register |
| 09/30/2025 | 10/08/2025 | Turner County Sheriff?s Office | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/07/25 & 10/08/25. |
TBA | Coming Soon |
| 10/08/2025 | 10/16/2025 | Brooks County 911 / EMA | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/15/25 & 10/16/25. |
TBA | Register |
| 10/15/2025 | 10/23/2025 | Columbus State University Police | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/22/25 & 10/23/25. |
TBA | Coming Soon |
| 10/28/2025 | 11/05/2025 | GPSTC, FORSYTH | This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 11/04/25 & 11/05/25. |
TBA | Coming Soon |
| 11/03/2025 | 11/11/2025 | Gwinnett Police Department | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 11/10/25 & 11/11/25. |
TBA | Coming Soon |
| 11/05/2025 | 11/13/2025 | Gwinnett Police Department | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 11/12/25 & 11/13/25. |
TBA | Coming Soon |
| 12/03/2025 | 12/11/2025 | City of Conyers Police Department | This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/10/2025 & 12/1/2025. |
TBA | Coming Soon |