Shaping the Future

Course Hours: 16.0 Hours

Course Description

This course will focus on the skills and techniques that a mid-level manager needs to provide leadership and direction for his or her fire department. The first module will have students focus on identifying opportunities (or problems). This will include discussions on the use of environmental scanning as a tool, the concept of paradigm shifts, and methods to re-frame problems accurately. Mobilizing people to solve problems as groups, rather than continually using only the traditional fire service groups is the focus of the second module. It will include topics such as problem-solving strategies, a discussion of benchmarking, and the need to involve resources outside the fire department and government. The third module will focus on the need to quantify, justify, and communicate decisions so they will be implemented effectively. Managing change will be discussed in the final module of the course. Why people resist change, overcoming that resistance, and monitoring and evaluating the change before, during, and after its implementation are topics that will be covered in this module.

Who Should Attend

First- and second-level supervisors and COs who are upwardly mobile within their organizations and whose department head wishes to prepare them for increased managerial responsibility. Administrative officers who are responsible for significant staff functions within the organization and who report directly to top management. Emergency service workers assigned to positions with decision-making responsibilities.

Special Notes

The National Fire Academy does not utilize Social Security Numbers on their registration form; this form is in addition to the Georgia Public Safety Training Center application process. The NFA form will be completed on the first day of the course. Students must provide the Student Identification Number on the first day of the course. What this means to you: This number is used in place of a Social Security Number and is obtained through the Center for Domestic Preparedness (CDP). Applications for NFA courses that do not include a SID will not be processed, failure to provide the SID will result in the student not receiving credit for the course. To obtain a SID: 1. Register at 2. Select "Need a FEMA SID?" on the right side of the screen. 3. Follow the instructions to create your account. 4. You will receive an email with your SID. Save this number in a secure location. Use the SID in place of the SSN on the General Admissions Application Form (FEMA Form 119-25-1) and General Admissions Application Short Form (FEMA Form 119-25-2).

Start Date End Date Location (Hover for more information) Time Course Number Status
07/24/2019 07/25/2019 GPSTC, FORSYTH 08:00 a.m. to 05:00 p.m. TBA Coming Soon
12/07/2019 12/08/2019 Garden City Fire Dept. 08:00 a.m. to 05:00 p.m. TBA Coming Soon