Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators
Course Hours: 20.0 Hours
Course Description
The Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators is an interactive blended learning course that is designed to present telecommunicators with advanced training in handling crisis calls involving consumers with mental illnesses, neurodevelopmental disabilities, and/or who are suicidal. Components of this course include, but are not limited to, topics such as the CIT Memphis Model, stigma, mental health disorders, mental health resources, suicide intervention, de-escalation, effective telephone communications strategies, effective radio dispatch techniques, and telecommunicator self-care.
Students will view a video presentation depicting what it is like to live with a mental illness, and participate in a variety of practical exercises, followed by an in-class performance examination. While this course is a companion course to the Georgia Crisis Intervention Team Training course for law enforcement officers, it is specifically designed for 9-1-1 telecommunicators who are the "first," first responders.
Prerequisites
Priority acceptance will be granted to telecommunicators who work for state and local 911 centers/emergency communications centers, and are POST-certified communications officers, in compliance with O.C.G.A. 35-8-23 to attend this course.
Federal and military emergency communications/911 officers within Georgia, who are not currently required to be certified under O.C.G.A. 35-8-23, may attend this training on a space available, tuition basis. 911 Directors, who are not mandated to train under O.C.G.A. 35-8-23, may also attend this training on a space available basis.
Who Should Attend
This course should be attended by all Public Safety Telecommunicators.
Special Notes
Because this course is an interactive blended course, students will have one week to access and complete the 4.5 hours of
online training. All online course modules must be completed within the
one-week time frame but do not have to be completed all at one time. The student will then attend the final two days of the course, in-person at the location indicated. THE COMPLETION OF THE ONLINE PORTION OF THIS COURSE IS REQUIRED PRIOR TO ATTENDING IN-PERSON TRAINING.
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