Crisis Response Training (CRT) for 911
Course Hours: 16.0 Hours
Course Description
The Georgia Crisis Response Training (CRT) for 911 equips
communications officers with the knowledge and skills needed to respond
effectively to calls involving individuals in crisis. Participants will learn
to define crisis situations and recognize behavioral health indicators,
understand federal statutes and state laws guiding crisis response, apply de-escalation
techniques to promote caller and responder safety, and appropriately handle 911
calls involving persons in crisis. Training is delivered through lectures and
discussions supported by interactive media, ensuring communications officers are prepared to
carry out their role in crisis preparation, intervention, and response.
Prerequisites
Priority acceptance is given to POST-certified Communications Officers employed by state and local 911/emergency communications centers, in compliance with OCGA § 35-8-23.
Federal
and military emergency communications personnel based in Georgia, who are not
required to be certified under OCGA § 35-8-23, may attend on a
space-available, tuition-paid basis. 911 Directors not mandated to train under OCGA § 35-8-23 may also attend on a space-available basis.
Who Should Attend
All public safety communications officers
are encouraged to attend.
Special Notes
| Name | Start Date | End Date | Location | Time | Course Number | Status |
|---|---|---|---|---|---|---|
| Crisis Response Training (CRT) for 911 | 06/08/2026 | 06/09/2026 | Hartwell Fire Department | 08:00 a.m. to 05:00 p.m. | FFAF26387 | Register |
| Crisis Response Training (CRT) for 911 | 07/15/2026 | 07/16/2026 | Cherokee County E 9-1-1 | 08:00 a.m. to 05:00 p.m. | FFAF26258 | Register |
| Crisis Response Training (CRT) for 911 | 07/27/2026 | 07/28/2026 | White County E-911 | 08:00 a.m. to 05:00 p.m. | FFAF26257 | Register |
| Crisis Response Training (CRT) for 911 | 08/12/2026 | 08/13/2026 | Appling County Sheriff | 08:00 a.m. to 05:00 p.m. | FFAF26482 | Register |