Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators

Course Hours: 20.0 Hours

Course Description

The Georgia Crisis Intervention Team (CIT) Training for 9-1-1 Telecommunicators is an interactive blended learning course that is designed to present telecommunicators with advanced training in handling crisis calls involving consumers with mental illnesses, neurodevelopmental disabilities, and/or who are suicidal.  Components of this course include, but are not limited to, topics such as the CIT Memphis Model, stigma, mental health disorders, mental health resources, suicide intervention, de-escalation, effective telephone communications strategies, effective radio dispatch techniques, and telecommunicator self-care. 

Students will view a video presentation depicting what it is like to live with a mental illness, and participate in a variety of practical exercises, followed by an in-class performance examination. While this course is a companion course to the Georgia Crisis Intervention Team Training course for law enforcement officers, it is specifically designed for 9-1-1 telecommunicators who are the "first," first responders.

Prerequisites

Priority acceptance will be granted to telecommunicators who work for state and local 911 centers/emergency communications centers, and are POST-certified communications officers, in compliance with O.C.G.A. 35-8-23 to attend this course.


Federal and military emergency communications/911 officers within Georgia, who are not currently required to be certified under O.C.G.A. 35-8-23, may attend this training on a space available, tuition basis. 911 Directors, who are not mandated to train under O.C.G.A. 35-8-23, may also attend this training on a space available basis.

Who Should Attend

This course should be attended by all Public Safety Telecommunicators.

Special Notes

Because this course is an interactive blended course, students will have one week to access and complete the 4.5 hours of online training. All online course modules must be completed within the one-week time frame but do not have to be completed all at one time. The student will then attend the final two days of the course, in-person at the location indicated. THE COMPLETION OF THE ONLINE PORTION OF THIS COURSE IS REQUIRED PRIOR TO ATTENDING IN-PERSON TRAINING. 


Start Date End Date Location (Hover for more information) Time Course Number Status
10/07/2024 10/15/2024 Carroll County E-911
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/14/24 & 10/15/24. The building sits way back off the roadway. There is a sign at the bottom of the hill at Newnan Road and Hwy 166 Bypass that reads: Carroll County Agriculture Extension. There is a driveway at the bottom of that hill. You will turn up that driveway like you are going to the AG Center. Pass that building and the stable area behind it, come all the way up to the top of the hill and there is a sign that reads Carroll County E-911 EMA Center.
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10/09/2024 10/17/2024 Carroll County E-911
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/16/24 & 10/17/24. The building sits way back off the roadway. There is a sign at the bottom of the hill at Newnan Road and Hwy 166 Bypass that reads: Carroll County Agriculture Extension. There is a driveway at the bottom of that hill. You will turn up that driveway like you are going to the AG Center. Pass that building and the stable area behind it, come all the way up to the top of the hill and there is a sign that reads Carroll County E-911 EMA Center.
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10/15/2024 10/23/2024 Lowndes County EOC
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/22/24 & 10/23/24.
FFAL24893 Register
10/29/2024 11/06/2024 Habersham EMA
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 11/05/24 & 11/06/24.
FFAL24933 Register
11/06/2024 11/14/2024 Tybee Island Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place in the Tybee Island Police Department Courtroom on the dates of 11/13/24 & 11/14/24.
FFAL24952 Register
11/13/2024 11/21/2024 Oconee County Emergency Operations Center
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 11/20/24 & 11/21/24.
FFAL24984 Register
11/18/2024 11/26/2024 Rockdale County EMA-911
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 11/25/24 & 11/26/24.
FFAL241004 Register
11/26/2024 12/04/2024 Bryan County E911
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 12/03/24 & 12/04/24.
FFAT24898 Register
12/03/2024 12/11/2024 Houston County 911 Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/10/24 & 12/11/24.
FFAL241034 Register
12/05/2024 12/13/2024 Houston County 911 Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/12/24 & 12/13/24.
FFAL241047 Register
12/09/2024 12/17/2024 Gwinnett Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/16/24 & 12/17/24.
FFAL241056 Register
12/11/2024 12/19/2024 Gwinnett Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 12/18/24 & 12/19/24.
FFAL241061 Register
12/30/2024 01/07/2025 Ware County Public Safety Communications Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 01/06/25 & 01/07/25.
FFAL241113 Register
01/01/2025 01/09/2025 Ware County Public Safety Communications Center
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 01/08/25 & 01/09/25.
FFAL25004 Register
01/13/2025 01/21/2025 Coweta County 911/EMA
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 01/20/25 & 01/21/24.
FFAL25014 Register
01/15/2025 01/23/2025 Coweta County 911/EMA
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 01/22/25 & 01/23/25.
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01/21/2025 01/29/2025 Turner County Sheriff
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 01/28/25 & 01/29/25.
TBA Coming Soon
01/28/2025 02/05/2025 Forsyth County Public Safety Complex
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 02/04/25 & 02/05/25.
TBA Coming Soon
01/30/2025 02/07/2025 Forsyth County Public Safety Complex
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 02/06/25 & 02/07/25.
TBA Coming Soon
02/04/2025 02/12/2025 Mitchell County E-911 Center
This blended offering will initially take place online. In-person training begins at 8AM and takes place on the dates of 02/11/25 & 02/12/25. The training room is located behind the Oconee County Sheriff?s Office.
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02/18/2025 02/26/2025 Atlanta Airport Emergency Management Division
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 02/25/25 & 02/26/25.
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02/24/2025 03/04/2025 White County Board of Education
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 02/24/25 & 03/04/25
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03/04/2025 03/12/2025 Marta Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 03/11/25 & 03/12/25.
TBA Coming Soon
03/17/2025 03/25/2025 Coweta County 911/EMA
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 03/24/25 & 03/25/25
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03/19/2025 03/27/2025 Coweta County 911/EMA
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 03/26/25 & 03/27/25.
TBA Coming Soon
03/26/2025 04/03/2025 Brooks County 911 / EMA
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 04/02/25 & 04/03/25.
TBA Coming Soon
05/07/2025 05/15/2025 Greene County E-911
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 05/14/25 & 05/15/25.
TBA Coming Soon
07/09/2025 07/17/2025 Carroll County E-911
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 07/16/25 & 07/17/25.
TBA Coming Soon
08/12/2025 08/20/2025 Marta Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 08/19/25 & 08/20/25.
TBA Coming Soon
09/10/2025 09/18/2025 Paulding Northwest Airport
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 09/17/25 & 09/18/25.
TBA Coming Soon
09/30/2025 10/08/2025 Turner County Sheriff?s Office
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 10/07/25 & 10/08/25.
TBA Coming Soon
11/05/2025 11/13/2025 Gwinnett Police Department
This blended offering will initially take place online. In-person training begins at 8am and takes place on the dates of 11/12/25 & 11/13/25.
TBA Coming Soon