Communications Training Officer Course
Course Hours: 24.0 Hours
The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency's one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Topics include: Performance Based Training; Preparing, Motivating and Communicating With Trainees; Customer Service in Public Safety Communications; Counseling; Stress Management; Meeting the Needs of the Adult Learner; Training Strategies; Console Training; Performance Evaluations; Principles of Training Evaluations; Record Keeping and Documentation; Effective Writing; Total Quality Management; and Liability and Standards. Previous editions of APCO's CTO program have been implemented in hundreds of agencies nationwide. This updated version of the course includes the essential elements of a CTO program based on the industry recognized "San Jose Model" while also incorporating the requirements set by the national standard for CTO programs - APCO ANS 3.101.1-2013: Minimum Training Standards for Public Safety Communications Training Officers.
Student must be employed by a Georgia Agency as a GA. POST Certified Communications Officer. If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met.
Who Should Attend
This course is appropriate for all public safety communications personnel who have at least 2 years of experience.
|Start Date||End Date||Location (Hover for more information)||Time||Course Number||Status|
|09/22/2021||09/24/2021||Bulloch County 911||08:00 a.m. to 05:00 p.m.||ITCT21358||Register|
|10/27/2021||10/29/2021||GPSTC, FORSYTH||08:00 a.m. to 05:00 p.m.||ITCD21416||Register|
|11/08/2021||11/10/2021||Doraville Police Department||08:00 a.m. to 05:00 p.m.||ITCT21483||Register|