Course Hours: 3.0 Hours
This independent online course is designed to provide communications officers an in-depth overview of speech disorders that can hinder effective communication with callers. This course covers a variety of topics that include: the requirements for emergency communications, different types of speech disorders, and the differences between stuttering and cluttering.
Who Should Attend
This course is designed specifically for communications officers; however, public safety personnel from other disciplines may also find the information helpful.
This course may be used to satisfy the ADA requirement for communications officers to receive training semi-annually on how to recognize and respond to calls from people who have a communications impairment.
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