Handling TTY Calls
Course Hours: 2.0 Hours
This independent online course provides communication officers with an overview of legal requirements that impact communication impairments, a review of TTY equipment, and proper protocol when communicating with TTY users. Applicants who complete this online module will receive two (2) hours of POST training credit.
Who Should Attend
This course is designed specifically for communications officers; however, public safety personnel from other disciplines may also find the information helpful.
This course may be used to satisfy the ADA requirement for communications officers to receive training semi-annually on how to recognize and respond to calls from people who have a communications impairment.
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