Emotional Wellness in the NG911 Environment
Course Hours: 2.0 Hours
According to APCO International's Report on the Broadband Implications for the PSAP, public safety telecommunicators will "be exposed to graphic images and videos, significantly amplifying the already stress-inducing voices and sounds they contend with today." Public Safety Telecommunicators will need the tools to build "mental and emotional resiliency to handle stressors at a greater frequency and severity." This training course is designed to address this issue. Topics include stress, chronic stress, trauma, post-traumatic stress disorder, emotional wellness, resiliency, career survival, and self-care with a special emphasis of the new exposures that the NG911 environment will bring.
Who Should Attend
This course is designed specifically for telecommunicators; however, public safety personnel from other disciplines may also find the information helpful.
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