Emotional Wellness in the NG911 Environment

Course Hours: 2.0 Hours

Course Description

According to APCO International's Report on the Broadband Implications for the PSAP, public safety telecommunicators will "be exposed to graphic images and videos, significantly amplifying the already stress-inducing voices and sounds they contend with today." Public Safety Telecommunicators will need the tools to build "mental and emotional resiliency to handle stressors at a greater frequency and severity." This training course is designed to address this issue. Topics include stress, chronic stress, trauma, post-traumatic stress disorder, emotional wellness, resiliency, career survival, and self-care with a special emphasis of the new exposures that the NG911 environment will bring.

Who Should Attend

This course is designed specifically for telecommunicators; however, public safety personnel from other disciplines may also find the information helpful.

Start Date End Date Location (Hover for more information) Time Course Number Status
12/01/2021 12/31/2021 ONLINE ITCW21685 Register