Communications Training Officer Course

Course Hours: 24.0 Hours

Course Description

The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency's one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Topics include: Performance Based Training; Preparing, Motivating and Communicating With Trainees; Customer Service in Public Safety Communications; Counseling; Stress Management; Meeting the Needs of the Adult Learner; Training Strategies; Console Training; Performance Evaluations; Principles of Training Evaluations; Record Keeping and Documentation; Effective Writing; Total Quality Management; and Liability and Standards. Previous editions of APCO's CTO program have been implemented in hundreds of agencies nationwide. This updated version of the course includes the essential elements of a CTO program based on the industry recognized "San Jose Model" while also incorporating the requirements set by the national standard for CTO programs - APCO ANS 3.101.1-2013: Minimum Training Standards for Public Safety Communications Training Officers.


Student must be employed by a Georgia Agency as a GA. POST Certified Communications Officer. If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. 

Who Should Attend

This course is appropriate for all public safety communications personnel who have at least 2 years of experience. 

Special Notes

This course is only open to communications officers who are certified by Ga. POST Council and are employed by a Georgia Emergency Communications Center designated as a primary PSAP.

This course does not lead to POST CTO certification. However, APCO Institute does certify students who successfully complete the class. APCO CTOs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE) and must pass the CTO recertification exam.

This course is being paid for through Next Generation 911 Block Grants administered by the Georgia Emergency Communications Authority. Once accepted, students will receive a link to register directly with APCO. Put "GECA" in the PO number field to avoid being billed. APCO will invoice GECA directly, and the students tuition will be deducted from the agency's Block Grant allotment.

Start Date End Date Location (Hover for more information) Time Course Number Status
10/27/2021 10/29/2021 GPSTC, FORSYTH 08:00 a.m. to 05:00 p.m. ITCD21416 Register
11/08/2021 11/10/2021 Doraville Police Department 08:00 a.m. to 05:00 p.m. ITCT21483 Register